REFUND POLICY

We want you to shop with confidence. This Refund Policy explains the main rules for returns, withdrawal requests, and refunds for purchases made through the store.

Nothing in this policy limits mandatory consumer rights granted under applicable law.

1. Return period

If you are buying as a consumer, you may generally request a return within 14 calendar days from the day you or a person designated by you receives the goods, unless a longer period is stated on the website or required by law.

2. Return conditions

Items must be returned unused, in good condition, with original tags, original packaging, and any accessories or promotional items included with the order.

We may reduce the refund amount if the returned goods show handling beyond what is necessary to inspect their nature, characteristics, and functioning.

3. Non-returnable items

Some items cannot be returned for legal or hygiene reasons.

  • Personalized or made-to-order products.
  • Sealed products not suitable for return for health or hygiene reasons once unsealed.
  • Gift cards, vouchers, or digital content already supplied where applicable.
  • Items damaged after delivery due to misuse, improper care, or abnormal wear.

4. How to request a return

To request a return, contact us before the applicable return period expires and provide your order number, the item or items to be returned, and a short description of the issue if relevant.

We will send you the instructions needed to complete the return.

5. Return shipping costs

Unless the return is caused by our error or a defective or incorrect item, direct return shipping costs are the responsibility of the customer.

We recommend using a tracked service because the returned goods remain your responsibility until they are received.

6. Refunds

Once the returned goods have been received and inspected, we will confirm whether the refund is approved.

If approved, refunds will be issued using the original payment method within the period required by law. We may withhold reimbursement until we receive the goods back or proof of return is provided where permitted.

7. Defective or incorrect items

If you receive a defective, damaged, or incorrect item, contact us as soon as reasonably possible after delivery.

Where the issue is confirmed, we will provide an appropriate remedy such as replacement, repair, price reduction, or refund in accordance with applicable law.

8. Exchanges

Unless expressly stated otherwise on the website, we do not process direct exchanges for size, color, or model.

If you want a different item, you should return the original item in line with this policy and place a new order.

9. Contact

For any questions about returns, refunds, or withdrawal requests, please use the contact channels listed on the website.